Frequently Asked Questions?

You can get in touch with us via email us at booking.explorecar@gmail.com or call us at +84 8468 30490 or +84 914 094 699.

You can amend the booking quick and easy with our support team at booking.explorecar@gmail.com or call us at +84 8468 30490 or +84 914 094 699.

You can add additional stops to your booking easily with our support team at booking.explorecar@gmail.com or call us at +84 8468 30490 or +84 914 094 699.

Generally, booking confirmation is mailed to you instantly after a successful booking is recorded. However, in some cases, where the car is available on request or has a waiting status, it may take up to 4 hours for you to receive the booking confirmation . In a situation where you have not received any email after 4 hours of your booking, you must call us at +84846830490.

If it's an urgent pickup, we'll try to confirm the rental for you at the earliest.

You can call us at +84846830490 for easy process. Please read the cancellation terms before proceeding.

Booking Cancellation Policy for Part Paid and Pre-Paid Rentals:

1. 100 % Refund of pre-payment will be made to the customer, where the booking has been cancelled 24 hours before the pick up.
   
   
2. In cases, where booking has been cancelled when less than 24 hours are left for pick up, 10% of the car transfer price will be retained.
   
   

Yes, you can extend your day transfer duration but we suggest that you should get to your destination on or before 9pm as much as possible for you and your driver's safety.

Yes, you can indicate it on the notes while booking your transfer.

There will be a 3% surcharge for using PayPal or credit card.

All complaints pertaining to the online booking and technical issues related to website must be emailed to us at booking.explorecar@gmail.com and we will address them right away. For rental service or cars related complaints, we strongly advice you to take up the issue with the rental company directly.

In order to get in touch with us, you can email us at booking.explorecar@gmail.com or call us at +84 8468 30490 or +84 914 094 699.

All drivers wear our company uniform and will inform your hotel reception upon their arrival. The booking confirmation email also states information regarding pick up location, time and date of your rental. In case you are still not able to reach the driver or locate the office, you can anytime get in touch with us via email at booking.explorecar@gmail.com or call us at +84 8468 30490 or +84 914 094 699.

In a situation like this, it is advisable that, you should immediately get in touch with us on the helpline number +84 8468 30490 or +84 914 094 699. Also, you can e-mail us: booking.explorecar@gmail.com

Due to child seat being mandatory, we do provide child seat facility though you must make a request in advance, at the time of booking.

Cars displayed on Danangprivatecar.com.vn are for guidance and might differ from the actual versions available on road. Moreover, not all cars are displayed on our website and that's why you can see an "or similar" tag with the car name. Thus, in a situation where you can't find your car please email, chat or call to get information on the availability of the vehicle you want.

When and if, voucher received by you have incorrect information, please contact our team at +84 8468 30490 or +84 914 094 699 or email us at booking.explorecar@gmail.com. Our team will assist you in your problem regarding voucher information.

You may pay in advance via Paypal or pay cash to the driver directly after the transfer. In case you prefer to pay with your debit or credit card, please inform us in advance so we can arrange your stop at our office.

Any vehicle shown on the website is for guidance and can be substituted for different model or an upgraded model of the vehicle could be made available. 

Yes, the seating capacity is the same as presented before booking.